Customer service is top notch. In COVID times I was extremely reluctant to visit in person, which led to nearly the entire purchase and customization process being handled over email and phone. When I did visit to pick it up, Felix was professional and ensured my needs were taken care of as soon as they came up: This included multiple re-sizings of the engagement ring for my finacee. I strongly recommend Felix for his service and professionalism!
Bernard Cheng March 16, 2021
Highly recommended! Simply put, Felix helped me find the perfect diamond for my engagement ring and I couldn't be happier. He worked within my budget and didn't at any time try to up-sell or rush/pressure me. This was a wonderful consumer experience! Oh and did I mention, she said 'YES'!
Thank you for all your help Felix!
Anthony Sy July 1, 2019
We are so happy with the items we had custom made by Felix, we will absolutely be back for more items in the future
Annie Page July 12, 2021
We bought our wedding bands with Felix, and he was very friendly and offered amazing customer service. He was patient with our questions, he was genuine and we did not feel any pressure. He offered good tips and advice on diamonds and rings in general. We would recommend Felix to anyone looking for custom rings/jeweller! Thank you Felix!