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Customer service is top notch. In COVID times I was extremely reluctant to visit in person, which led to nearly the entire purchase and customization process being handled over email and phone. When I did visit to pick it up, Felix was professional and ensured my needs were taken care of as soon as they came up: This included multiple re-sizings of the engagement ring for my finacee. I strongly recommend Felix for his service and professionalism!
Bernard ChengMarch 16, 2021
I was recommended by a colleague to go to DiamondNet and ask for Felix. The experience was so positive and easy going! Felix was great in explaining the different types of diamonds and rings, and was able to present to me different options within my budget. I highly recommend this place when it comes to purchasing an engagement ring - furthermore, the turnaround to get your ring designed and finished does not take longer than 2-3 weeks. Highly recommend this shop and will come back for any future diamond purchases.
Michael TeanoJune 14, 2020
I had an amazing experience with both Roy and Felix. The customer service and expertise was outstanding, and the purchase was exactly what I was looking for and more!! I am so pleased with the service I received from both Felix and Roy and look forward to working with them for my next purchase. Both Felix and Roy went above and beyond to help me find the perfect gift! Thanks again!
Robin SahiApril 21, 2023
My name is Alex I picked up my ring 3 weeks ago. I came in after being at another ring shop in Langley that was high pressure high stress and when I met with Felix all that went out the window my experience was awesome, I let him know the diamond shape and setting I wanted and within a half hour we found the perfect stone and setting and had it being made. I gave it to my now fiancé and she was blown away with how perfect it was. Thank you Felix for working with me and helping me find the perfect ring.
Kayla GinnDecember 12, 2020
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