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Not going to lie, we were difficult customers looking for a very specific diamond for my engagement ring. Felix helped us seamlessly through the process and was very accommodating. Not once did he complain or give up. Costumer service was so genuine that we reffered someone even before I got my ring back!!
Aman AtwalMay 16, 2019
I recently purchased my fiancés engagement ring from this store and can’t thank Roy and Felix enough for their professionalism and personalized service, along with their genuine care and dedication, created an stress-free and enjoyable experience for me. Throughout the entire process, Roy and Felix went above and beyond to ensure an amazing experience and advice on picking the right diamond and ring. They patiently listened to my preference, guiding me through with significant expertise and knowledge along the way. They provided detailed explanations about the characteristics of each stone, helping me make an informed decision. They also took the time to understand my vision and the style I was looking for, incorporating it into a custom design that surpassed my expectations. Overall, I would highly recommend this store to anyone looking for high-quality, unique jewellery. They offer a broad selection of diamonds, and outstanding customer service.
Hadi SadeghipouyaJuly 20, 2023
For 20 years married and 25 years together, I decided it was time to upgrade my spouse's diamond on her ring plus update the yellow gold stying for the engagement ring and the wedding band to platinum. Felix provided many diamond options to look at, which was very competitively priced compared to traditional jewelry stores in the mall. His advice on viewing and seeing various diamonds in the same light was very helpful. His inventory of loose diamonds was very impressive as there seemed to be a lot of options to choose from. Certified with the traditional levels of C's for whatever reason, do not always appear as brilliant in real life as others in the same certification category. I was able to pick a large brilliant diamond with a lot of fire and it surprised me what the C's stated on the certificate. I then described what I wanted in a setting plus an accompanying wedding band to which Felix created two matching custom pieces exactly as I had described. It was an amazing experience overall and service was impeccable. The diamond certificate and appraisal was included which was a bonus. I would recommend Felix to anyone looking for honest, competitive pricing with great advice and service.
Alan TamJanuary 5, 2021
Felix is amazing! He is approachable and honest!! Love his work #ForeverHisCustomer
jasmine bainsMay 14, 2019
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