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I usually never leave a Google review but I feel Felix deserves praise. After going to various diamond dealers for an engagement ring, I chose Felix. He was extremely helpful and knowledgeable. He never pressures you to commit to anything. I have referred my family and friends to Felix. Keep up the good work!
Dan WongNovember 13, 2018
Customer service is top notch. In COVID times I was extremely reluctant to visit in person, which led to nearly the entire purchase and customization process being handled over email and phone. When I did visit to pick it up, Felix was professional and ensured my needs were taken care of as soon as they came up: This included multiple re-sizings of the engagement ring for my finacee. I strongly recommend Felix for his service and professionalism!
Bernard ChengMarch 16, 2021
I was referred to this group by a few friends who were customers as well. Felix is a very approachable guy. He never pressured me to buy anything or up sell me. In fact when I wanted a platinum band he told me that I should perhaps consider white gold to keep the costs down. I ended up going with platinum anyway and he helped bring in a diamond for me from New York. Anytime I hit him up whether it's to do a plat stamp or to stop by he's never turned me down even though he's busy. He never said "no" to any of my requests and just always got the job done. From start to finish he answered so many of my questions. I had LOTS of questions. I just like that he's always made himself available and never made any of my requests seem like too much. The finished product was absolute stunning. My fiance loves the engagement ring. I cannot express my gratitude enough. The buying experience was incredible. I'm happy that there is life time servicing available for the ring - cleaning, polishing, resizing, ect. I will be back for wedding bands.
John NguyenOctober 4, 2018
Felix was a pleasure to work with and helped us choose the PERFECT diamond. Great service and a lifetime guarantee, worth visiting!
Junior RJuly 23, 2020
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