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Customer service is top notch. In COVID times I was extremely reluctant to visit in person, which led to nearly the entire purchase and customization process being handled over email and phone. When I did visit to pick it up, Felix was professional and ensured my needs were taken care of as soon as they came up: This included multiple re-sizings of the engagement ring for my finacee. I strongly recommend Felix for his service and professionalism!
Bernard ChengMarch 16, 2021
Felix is amazing! He is approachable and honest!! Love his work #ForeverHisCustomer
jasmine bainsMay 14, 2019
Felix was so incredibly professional, clear and always listening to what your asking for. He didn't beat around the bush and at no point did I feel like he was going to upsell me. He stayed within the budget I gave him and was VERY knowledgeable about his product, he managed my expectations of what I was looking for and gave me the perfect amount of options (not too many to be overwhelmed with). I will from now on be going to Felix for ALL my diamond needs. Thank you Felix!
Carey WadgeMay 8, 2019
Felix played a special role in planning for my surprised proposal. It all started with 'the' RING! I sat in his office, we discussed on what my now Fiancé likes and step by step concluded on a beautiful diamond, ring setting and style. Never I felt pressured or rushed into making a decision. He is very knowledgeable and easy to chat with. My Fiancé was astonished when she saw the ROCK! I told Felix I will be back for the wedding band, which I now have in my possession, and yes it is also a Work Of Art. BRAVO!
Vic GOctober 21, 2022
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